Privacy Policy

1. Introduction

Friends Helping at Home Merseyside ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home care services.

Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

• Name, email address, and phone number
• Postal address and postcode
• Information about care requirements
• Health and medical information (with explicit consent)
• Emergency contact details

Usage Data

• Browser type and version
• Pages visited and time spent on pages
• Device information
• IP address (anonymised)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our care services
• Respond to your enquiries and provide support
• Create and manage care plans tailored to individual needs
• Communicate with you about our services
• Comply with legal and regulatory requirements
• Improve our website and services

4. Data Protection & Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with encryption
• Staff training on data protection
• Regular security assessments
• Access controls and authentication

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Healthcare professionals involved in your care (with consent)
• Regulatory bodies when required by law
• Service providers who assist our operations (under strict data protection agreements)

6. Your Rights

Under the UK GDPR, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your data

7. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Care records are retained in accordance with regulatory guidelines.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: