We Don't Send Workers.
We Introduce Friends.
The story of how we're revolutionising care in Merseyside, one meaningful connection at a time.
Our Story
Friends Helping at Home was founded by Andrew Richardson, who witnessed firsthand the flaws in traditional care agencies. He saw a system that was "tick-box led" and lacked heart—where carers were rushed, undervalued, and clients were treated as numbers on a rota.
Andrew envisioned something different: a service where professionals could work with dignity, set their own rates, and build genuine relationships with the people they support. Where clients could choose who enters their home, rather than accepting whoever happens to be available.
That vision became Friends Helping at Home—the revolutionary introductory agency that's changing care for the better.
Traditional vs. The Friends Way
You get who you get.
You choose your professional.
15-minute rushed slots.
No rushed visits. Minimum 1 hour.
Caregivers on minimum wage.
Professionals set their own rates and are valued.
Different faces every week.
Consistency and familiarity with your chosen team.
The "No Stranger" Guarantee
We have a strict No Stranger Policy. We perform the due diligence (DBS, references, training checks), but you make the final decision. You will meet your Service Provider before care ever begins.
This isn't just about safety—it's about dignity, comfort, and building relationships that truly support your independence.
Meet the Merseyside Team
Your local single point of contact
Harry
Branch Director
Hi, I'm Harry
Your Merseyside Branch Director
I do the legwork—interviewing, vetting, and matching—so you can focus on living. Every Service Provider I introduce has been personally vetted by me to the highest standards. I'm here to make finding the right support as easy and stress-free as possible.
Ready to Experience the Friends Way?
Let's find your perfect match. No obligation, just a friendly conversation.
Find Your Match