How It Works
Our simple 4-phase process demystifies the introductory agency model and shows how easy it is to find the perfect match.
The Result: Genuine Friendships
See the connections we help create
Making Memories Together
Enjoying special outings and quality time
Real Connections
Building relationships that go beyond care
The Chat
Free Consultation
We visit you at home to understand your personality, hobbies, and needs. This isn't a clinical assessment—it's a friendly conversation about what matters to you.
Timeframe: Usually within 48 hours
The Search
Finding Your Match
The Branch Director filters local Service Providers to find those with the right skills and the right personality match. We look beyond qualifications to find someone who shares your interests.
Timeframe: 2-3 days
The Introduction
The Chemistry Meeting
You meet your potential Service Provider. You chat for 20 minutes. If you click, you agree to move forward. If not, we look again. You are never forced to accept a worker.
Timeframe: As many meetings as needed
The Handshake
Your Contract
You sign a direct contract with your chosen Service Provider (facilitated by us). This empowers you and ensures transparency. Support can begin within days.
Timeframe: Usually within 1 week
Our Key Principles
You Choose
Never forced to accept a Service Provider. The choice is always yours.
No Strangers
Meet before care begins. Build trust before welcoming them into your home.
You're in Control
Direct contract with your Service Provider. Adjust as your needs change.
What Makes the Introductory Model Different?
Unlike traditional agencies where carers are employees sent on rotas, we introduce you to self-employed professionals who work directly with you.
This means you're in control. You set the schedule, you direct the care, and you build a genuine relationship with someone who wants to be there.
We handle all the vetting, DBS checks, references, and training verification—giving you the peace of mind that comes with professional oversight, whilst maintaining the flexibility and personal connection of a direct relationship.
Ready to Begin Your Journey?
Let's start with Phase 1—a free, no-obligation chat about your needs